Terms and Conditions

Razer Auto Terms and Conditions PLEASE READ THIS DOCUMENT CAREFULLY. This is a legal agreement between you and Razer Auto Inc. BY JOINING; YOU ARE AGREEING TO BECOME BOUND BY THE TERMS OF THIS AGREEMENT. This Agreement states the terms and conditions upon which Razer Auto offers its products and services. No Price Protection or Stock Rotation: Razer Auto does not offer any type of price protection or stock rotation. We often drop prices suddenly and without notice. We diligently strive to provide as accurate information as possible. However, as all specifications and descriptions are provided by the supplier of the product, we make no warranty expressed or implied with respect to accuracy of the information, including price, descriptions, specifications, and/or quantities. Product names are used only for the purpose of identification. Pictures are representational only. Packaging of actual unit may vary. Minimum Order: We ONLY sell wholesale. Minimum Order is $200.00 with free ground shipping to the Continental United States, except on Grilles. Minimum Order for Grilles is $1000 to qualify for free ground shipping to the Continental United States. (International orders require a $2,000 minimum with no free shipping except to Canada). Domestic Sales Terms: New Domestic accounts are typically set up on Credit Card terms (we accept Visa, MasterCard, or American Express.) Payments using company checks must be approved on a case by case basis. Orders over $10,000 must be prepaid by wire transfer. Company Checks: The address printed on your company check must be the same as the ship to address. We cannot accept personal checks. International Sales Terms: International sales are on a prepaid wire transfer basis only. We do not accept credit cards or Letters of Credit L/C's. NSF Policy: Any returned check will disqualify the account from any future Company Check Privileges. Credit Cards: (For U.S. accounts only) We accept Visa, Master Card, or American Express ONLY! All Credit Card sales must be shipped to the billing address of the credit card. Prices: All prices are quoted Ex-warehouse Ontario, California, USA International Payment Terms: Payment terms for international sales are prepayment by wire transfer in U.S. dollars only. We do not accept international credit card payments or Letters of Credit (L/Cs). Customer is responsible for all fees deducted from wire transfer payments, including sending and intermediary bank fees. Please indicate “No Fees to Beneficiary” in the Reference Section or other appropriate section of your wire transfer advice. Customer is also responsible for short payments resulting from fluctuations in currency conversions. Prior to shipment, Razer Auto will advise customer of modifications to orders that are necessary because of short payments received. Shipments: All items are shipped in high quality packaging to avoid shipping damage. We uses United Postal Service, UPS, Fedex and other carries to ship your product at the best rate possible. Most order ship within 24 to 48 hours. International Shipments: International customers are responsible for determining their country duties, tariffs or taxes. For international shipments over 450kg we can provide prepaid freight quotes to major airports on a "door to airport" basis. Truck Shipments: If no other method of shipment is specified, Razer Auto will ship via the least expensive qualified carrier available. If this is a concern, be sure to specify how you want an order shipped. (We use only reputable national carriers). Although you will have the option to insure your truck shipments, (common carriers like Yellow Freight, Roadway, etc.) it is STRONGLY advised that you carry separate inbound insurance. You Pay Shipping Charges: When you place an order, after you get to the final confirmation page, we will immediately email you a confirmation of your order. Should you discover any errors, please contact us immediately. Freight charges may be blank on the confirmation. Once freight charges are calculated and the order has shipped we will email you again with shipping charges and tracking numbers. Refused Shipments: If a shipment is refused for any reason, customer is responsible for the freight charge incurred. Razer Auto also reserves the right to charge a 20% restocking fee (which we also may choose to waive). Warranty Limitations: Razer Auto cannot warrant an item that has been improperly used or physically damaged. Returns / RMA's: All returns require a RMA (Return Merchandise Authorization) numbers. To receive an RMA numbers, please email us to request information and we will issue the RMA numbers to you via email. RMA numbers are only valid for 14 days, after that period it will be considered voided. We reserves the rights to refuse or reject any merchandise returned to us with a RMA numbers that had exceed the 14-days validity. RMA numbers must be legibly written on the outside of the carton / package. Shipping and Handling charges are absolutely non-refundable. Razer Auto will not be responsible for typographical or other errors or omissions regarding products specifications, prices or other information. All sales are subject to Razer Auto's Terms and Conditions. RMA Numbers are valid from 14 days after issuance. After you get an RMA number, please send the item(s) in immediately. Fitness of Purpose: Razer Auto cannot warrant any product as fit for any particular use or purpose. We strongly recommend customers evaluate the information provided on the site carefully and determine by their criteria whether a product will work in their configuration. We are unable to take parts back because they will not work in a particular application that is stated to work. Special situations may occur that there may be fitment issues, however all our products are tested and adheres to the information provided on our site. Please contact customer service if any issues arise and it will be addressed on a case by case basis. Defective Products: Any damages arising from a defective product to be limited to a refund of the purchase price only. Defective items will be replaced with either a repaired or refurbished unit (even for DOA's). If no replacement unit available within 30 days, we will issue a credit memo. Credits expire 6 months after date of issuance. A credit memo can be refunded if not used on an order for 30 days. Refunds will be issued via the original payment method used for the purchase. RMA credits are for product only and do NOT include any reimbursement for shipping charges. All Sales are Final: All sales are final. Returns of product, other than with defect, are subject to a 20% restocking fee. No returns are allowed after 14 days after receipt. 48 hour Grace Period for Returns: Returns are allowed, but only within the first 48 hours after receipt, for any orders that are not to your expectation. Returns after this time period are at the complete discretion of Razer Auto and will incur a substantial restock fee. Damaged Items or Missing Parts: Damaged items or missing parts / accessories not as advertised must be reported within 7 business days of receipt of product. Warranty Repair / RMA: Any items sent back for warranty repair must have been tested bad prior to returning the part. We will charge a service fee should we find a returned item in working condition. Defective Item Return: Customer MUST CAREFULLY PACK defective items being returned, as if they were new and working. FAILURE TO DO SO may invalidate both the RMA and the warranty. Online Ordering: Before you place your first order please read our online Web Instructions LIMITED WARRANTY: Warranties may be limited on some items. Please check our sales literature and your invoice to verify the warranty is as expected.